Before you write to us
fruitychance.org.uk is an independent information portal that covers Fruitychance from the outside, not from inside its systems. If your question is about something we've written – a figure, a claim, a page that seems out of date – we want to hear from it. If it's about your own account, read the next section first, since that's a different mailbox entirely.
We keep this page short on purpose. Most visitors either want to flag something in our coverage or they've landed here looking for account help that we simply can't provide. Sorting that out before you send anything saves you a wait for an answer we can't give.
Questions for the operator, not for us
We don't run Fruitychance, and we have no access to player accounts, balances, deposits or bonus records. If you need help with registration, a stuck withdrawal, a bonus that hasn't credited, or a verification request, that has to go through the operator's own support channels on its platform – not through this site.
This matters because a review portal genuinely cannot see what you see when logged in. We can tell you what the operator publishes about its withdrawal times or its 18+ age requirement; we can't check your specific transaction or override a hold on your account.
Our inbox
For anything to do with this site's own content – corrections, sourcing questions, accessibility issues, or a general query about how we review operators – email [email protected]. Tell us the page you're referring to and, if relevant, the specific fact or figure in question, so we can check it quickly.
What happens next
We aim to reply within 48 hours. Straightforward corrections are usually the fastest to turn around; broader questions about our methodology or a request for more detail on a particular section may take a little longer, since we check facts against the operator's own published terms before answering.
Complaints
If your complaint concerns Fruitychance itself – a dispute over a bonus, a delayed payout, account closure – it needs to be raised with the operator's own support team first, and escalated through whatever internal complaints process it publishes. We're not able to intervene in or mediate an active dispute between a player and an operator.
Where a complaint is instead about something we published – an inaccurate figure, an outdated limit, a broken link – that's exactly what our inbox above is for, and we'll look into it properly.
If gambling has stopped feeling like entertainment, that's worth raising somewhere that can actually help. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, available 24/7, and BeGambleAware offers further free support. Access to this site, like any gambling-related content, is restricted to those aged 18 and over.
We publish this page for information and marketing purposes only; we are not a betting or gaming operator of any kind. You must be 18 or over (18+) to view this content. Confidential, no-cost help with gambling is available through BeGambleAware.org.